Contact us

Service, Support & Spares

You can request technical support or book/cancel/reschedule a repair appointment by filling Hoover Contact Us form. Our expert support team will be more than happy to assist.

You can find product and maintenance advice through our Hoover After Sales Service website.

You can order genuine Hoover spare parts and accessories through our Hoover Spares website.

To book a repair by phone, call 03444 995599. 

Opening hours: Mon – Fri 08.00 – 17.30, Sat 09.00 – 16.30, Sun 10.00 – 16.00

In light of the current health crisis, we have temporarily changed our claims process. If your enquiry is regarding a new or existing claim with our Claims Department, please direct your enquiry to claimenquiries@hoovercandy.com.

SMALL APPLIANCE SHOP ORDERS

If you have a problem with your order, would like to cancel your order prior to delivery, please call our team on 0333 0062961.

If you would like to change your delivery address, please fill this form selecting “Order purchase – shipping” and provide your web order number and the old delivery address & the address you would to change it to.

If you would like to return a product, see our Returns and Refunds page and fill this form selecting, as contact reason, “Online purchase – returns & refunds”.

Our head office

Hoover's registered office is located at: Hoover Candy | 302 Bridgewater Place | Birchwood Park | Warrington | WA3 6XG

Tel: 03300 412345

Registration No: 2521528

VAT No: 482249727