Service, Support & Spares
You can book a repair, find product and maintenance advice, or buy spare parts through our Hoover After Sales Service website.
To book a repair by phone, call 03444 995599.
Opening hours: Mon – Fri 08.00 – 17.30, Sat 09.00 – 16.30, Sun 10.00 – 16.00
To order genuine Hoover spare parts and accessories by phone, call 0333 0062961. Lines are open Mon - Fri 08.00 - 17.30, Sat 09.00 - 16.30, Sun 10.00 - 16.00
Alternatively, email us at spares.enquiry@hoovercandy.com.
If you would like to return a spare order, see our Spares Returns and Refunds page and fill this form selecting, as contact reason, “Online purchase – returns & refunds”.
If you would like to change your address, if your order hasn’t arrived or for any other queries, please contact the spares support team on 0333 0062961 or fill this form selecting “Order purchase – shipping” as contact reason.
In light of the current health crisis, we have temporarily changed our claims process. If your enquiry is regarding a new or existing claim with our Claims Department, please direct your enquiry to claimenquiries@hoovercandy.com.
Hoover's registered office is located at: Hoover Ltd - Pentrebach, Merthyr Tydfil, Mid Glamorgan CF48 4TU