Contact us

Contact us for any problem, to obtain more information on products or for any reason you wish to contact Hoover.

Our head office

Head officeHoover's registered office is located at: Hoover Ltd - Pentrebach, Merthyr Tydfil, Mid Glamorgan CF48 4TU

Tel: 01685 721222

Registration No: 2521528

VAT No: 482249727

Service, Support & Spares

ServiceYou can book a repair, find product and maintenance advice, or buy spare parts through our Hoover After Sales Service website.

To book a repair by phone, call 03444 995599

Opening hours: Mon-Fri 08.00-18.00, Sat 09.00-17.00, Sun 10.00-16.00


To order genuine Hoover spare parts and accessories by phone, call 0333 0062961. Lines are open Mon-Fri 08.00-18.00, Sat 09.00-17.00, Sun 10.00-16.00

Alternatively, email us at spares.enquiry@hoovercandy.com.

If you would like to return a spare order, see our Spares Returns and Refunds page and fill this form selecting, as contact reason, “Online purchase – returns & refunds”.

If you would like to change your address, if your order hasn’t arrived or for any other queries, please contact the spares support team on 0333 0062961 or fill this form selecting “Order purchase – shipping” as contact reason.

SMALL APPLIANCE SHOP ORDERS

If you have a problem with your order, would like to cancel your order prior to delivery, please call our team on 0333 0062961.

If you would like to change your delivery address, please fill this form selecting “Order purchase – shipping” and provide your web order number and the old delivery address & the address you would to change it to.

If you would like to return a product, see our Returns and Refunds page and fill this form selecting, as contact reason, “Online purchase – returns & refunds”.

 

Contact form

For further information, fill in the form and our team will be pleased to reply to your enquiry as soon as possible.

Pursuant to and for the purposes of Articles 7, 13 and 23 of Legislative Decree. N. 196/2003:

I give my consent to the processing of personal data for the purposes described in section B) of the privacy (direct marketing of Candy Hoover Group Srl – with sole shareholder

I give my consent to the processing of personal data for the purposes described in section C) the privacy (direct marketing companies belonging to the group of Candy Hoover Group Srl – with sole shareholder and by third parties or associated companies under common control es. GIAS Srl, partners belonging to the category of entities operating in the financial services and/or operating in sectors producing goods connected to the purchased appliance. The full list of the companies belonging to the group shall be provided upon request to privacy@candy.it)

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