Returns and Refunds

You can return your Hoover™ product to us completely free within 14 days of delivery. It has to be unused and in good condition.

To return your item:

  1. Activate a returns request on the Hoover™ website. You will need to complete the following steps to activate you returns request;
    1. Visit the Hoover™ small appliance shop.
    2. Log into your Hoover™ account via the ‘my account’ link at the top of the page.
    3. Click ‘view your orders & return items’.
    4. Click ‘view order details’ in the bottom left corner of your order summary.
    5. If all the parts have been returned & checked, we aim to credit your account within 10 days.
    6. Complete the short form to notify us of our returns request.
  2. Once we have received your returns request, a member of the collections will then contact you with details of how to return your product and to arrange a convenient date for collection.
  3. Once we have received your returned product we’ll give it a quick check.
  4. If all the parts have been returned & checked, we aim to credit your account within 10 days.
  5. We will notify you via email once a refund has been made.

Please remember:

  • We are unable to refund any delivery charges if a delivery has been completed.
  • If parts are missing from the product when you’ve returned it, we will contact you to discuss charges that will be deducted from your refund. You can still return the missing part, at your own cost, to claim the full refund.
  • If products have been misused, or are in poor condition, some or all of your refund could be withheld.
  • If you’ve bought multiple items as part of a special offer, you will only receive the full refund if you return all items purchased through the offer. If you return a single item from the offer, your refund will only amount to the price paid for the discounted product.

If you are unable to request a return online please call our customer support team on 03444 995599.

To cancel your order prior to delivery, please call our online order support team on 01685 725572.

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