Our Delivery Process

We offer free UK delivery on most of our vacuum cleaners, floorcare products and irons, 7 days a week except for holidays. However, some products may carry a delivery charge. Any charges that you’re expected to pay will be displayed by the products concerned and detailed in the summary of your order.

  • Free delivery*
  • Select your own delivery date.
  • Free weekend delivery.
  • We deliver to the whole of the UK, including Northern Ireland, British Isles and the Channel Islands.
  • We do not deliver outside of the UK.

*With most of our products although a small fee can apply.

Restrictions & limitations

  • Delivery dates are subject to availability and occasionally we might need to change your selected delivery date. If this happens we’ll give you a call within one working day to arrange an alternative delivery date at your convenience.
  • Unfortunately due to shipping, you cannot select your preferred delivery date if you live in Northern Ireland, the Channel Islands and Isles of the UK. Your local courier will contact you directly to arrange delivery.
  • Some Scottish Highlands addresses will also require your local courier to contact you directly to arrange delivery, including post code areas IV21-24, IV26-27 and IV40-63.
  • VAT can be refunded from your order if you live in the Channel Islands, by contacting us via the details in your confirmation email. Otherwise, all of our prices are VAT inclusive.

Troubleshooting

If you have a problem with your order, would like to cancel it prior to delivery or would like to change your delivery address, please email our UK based support team or call on 01685 725572.

  • If you haven’t received a confirmation email.
  • If you need to cancel or amend your order, including changing your delivery address.
  • If your delivery hasn’t arrived as expected.

Please quote your web order number, you’ll find it in your confirmation email, as it will speed up your inquiry.

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